Public liability claim

We can help you make a claim if you’ve been injured through no fault of your own in a public place. And we are committed to ensuring you receive financial justice by obtaining as much compensation as possible.

Our caring and sympathetic approach ensures your needs are our top priority, and we aim for your claim to proceed as quickly and smoothly as possible.

If you can’t work due to your injuries, we’ll also ensure you receive support and advice about loss of earnings and rehabilitation treatment.

How long do I have to make a claim?

Claims can be made within three years of an incident, but ideally sooner and preferably as soon as possible after it’s happened.

Types of public liability accident

A public liability accident is one which happens in a public place, for example, on the street or in a supermarket. Some of the most common include

  • tripping due to a damaged pavement or a hole in the road
  • injuries from a falling or sharp object
  • slipping on a wet floor in a shop
  • tripping over a mat in a shop
  • accidents caused by defective play equipment in a park
  • holiday illness caused by poor hygiene at a hotel

What if public liability insurance is not in place?

Public liability insurance is not compulsory in the UK, so the person responsible might not insured. However, a successful claim can still be made with damages paid by the person liable.

Remember – businesses have a duty of care to you and must make all reasonable care for the safety of anyone visiting their premises.

Steps to take if you have public liability accident


  • Seek medical attention as soon as possible (even if you didn’t get it at the time as some symptoms can develop later).
  • Report the accident to whoever has responsibility for the area. This might be the local council for slip or trip on the pavement. Or a member of staff if you have an accident in a shop (ensure it is written in their accident book).
  • Note down as many details as possible, such as where the accident happened, what caused the accident, the names of any witnesses etc. Take photos if possible.
  • Keep a record of any expenses resulting from the injury (for example, medical and travel) and keep receipts.

Talk to us about how we can help you.

Complete our personal injury form.

Or contact us for a free, no-obligation face-to-face or telephone appointment.


01246 956300